Company Policies
Payment Policy
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Before scheduling an appointment, a valid credit card is required and will be stored on file securely within the clinic's management system. The credit card will not be charged unless requested by the client or if the client doesn't provide sufficient notice of cancellation for an appointment. Tyler Pearce Massage Therapy expects payment in full on the day of the appointment. Cash, e-transfer, debit, and credit card payments may be made. Tyler Pearce Massage Therapy does not provide direct billing services and the client will take responsibility for payment for the appointment.
Cancellation Policy
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Tyler Pearce Massage Therapy respects every client's time and expects clients to respect the massage therapist's time. If a client isn't able to attend their scheduled appointment, it is expected the client provides 24 hours' notice of cancellation. If there is a failure to provide 24-hour notice, the client takes full responsibility for paying for the scheduled appointment. Tyler Pearce Massage Therapy understands there are uncontrollable or unpredictable circumstances (ex. sudden sickness, death in the family, extreme weather etc.) and should an appointment be cancelled due to an unforeseen circumstance, it will be handled on a case-by-case basis. If a client repeatedly cancels or does not attend their appointments, they are at risk of being discharged as a patient and will be referred elsewhere per CMTO standards.
Privacy Policy
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Tyler Pearce Massage Therapy will collect and use the client's private information to provide treatment and assess a client's health needs. The information collected, used, or disclosed is necessary to meet the client's health needs or to reduce the risk of bodily harm. Clients have the right to access their personal health information at any time. Should a third party such as another health care practitioner, lawyer or insurance company require an official letter/report about the client's progress, there will be a $50 supplemental fee. Tyler Pearce Massage Therapy will only disclose personal information under Ontario's Freedom of Information and Protection of Privacy Act (FIPPA) or as required by the College of Massage Therapists of Ontario. (CMTO). If Tyler Pearce Massage Therapy is acquired, goes out of business, or enters bankruptcy, clients' personal information may be transferred to the new owners or stored securely by Tyler Pearce Massage Therapy for a maximum of 10 years. The client's private information will not be released to a third party unless the client gives verbal and written consent to Tyler Pearce Massage Therapy.
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